Technical video conference to understand the usage environment
Provision of preliminary technical solutions and video discussion
Confirmation of technical solutions
With A/B/C three classes quotation for option.
Provide 24-hour online customer exclusive service team ( including salesman, technical, supervisor, and company emergency contacts) so that customers can communicate with the team at any time.
5mins response, the fastest quotation within 2 hours.
Accept the video inspection of the factory, and china friends can help to inspect our factory.
Can provide a full set of scheme design drawings, 2D/3D product design drawings and installation foundation drawings
Many countries in Southeast Asia, Canada, Serbia, Panama, Ghana and other countries have exhibition halls for offline visits.
In-sale
Confirm final price and delivery date
Receive your order
Prvide with you a unique tracking number
Arrange your order
Spare parts purchase
Manufacturing
Follow up order through tracking order
Complete Production
Laboratory Test/Third Party Inspection
Shipment into Warehouse
Meno confirms the product information and the requirements mentioned in the communication before production.
The production progress of the goods is updated every 3-5 days, and the order information can be found on the official website.
Provide a complete laboratory test report before leaving the factory, and can accept inspection by a designated third-party inspection agency or online video inspection.
The factory is equipped with a robot welding arm, and the welding seam of the product can meet the European and American standards.
After-sales
Update shipping schedule every 7-days
Installation & commissioning guidance
Operation & maintenance manual
7*24 technical support
More than 100 overseas after-sales service centre
Warranty upto 5 years
After the customer receives the goods, there is a special after-sales team to assist (including follow-up of customer inspection, installation guidance and question answering, etc.)
24-hour online technical guidance, self-construction to the customer's location for installation
There are offline after-sales points in Europe, Southeast Asia, Africa and Canada
